Standard Terms and Conditions (T&Cs)
We would like to familiarize you below with our standard terms and conditions, which govern how we process and settle your purchases.
1. Formation of contract and delivery of merchandise
1.1 For orders placed online at www.housebay.eu, we enter into English language contracts only.
1.2 By clicking on "Buy now", you are placing a binding order for the items in your shopping cart. Once you have submitted your order, we will immediately send you an e-mail acknowledgement of your order. This confirms that we have received your order but is not an acceptance of your offer. A binding contract is formed when the items have been dispatched.
1.3 You consent to the assignment of the seller's claims for payment of the purchase price to third parties, in particular to Everypay S.A..
1.4 In the event that an item you have ordered is unavailable, we will let you know as soon as we can and, where payment has already been made, make a refund to your payment method without undue delay.
1.5 We do not assume the risk of having to procure ordered merchandise elsewhere (procurement risk). This applies also to orders for generic goods (where only the type and features of the goods are described). We are obliged only to make deliveries from our available stock and from the stock we have ordered from our suppliers. Where we make deliveries of goods from our available stock, the goods provided will be consistent with the order made by you. Where time periods are expressed in working days, a working day means all of the days between Monday and Friday inclusive, but not public holidays.
1.6 We will inform you about the expected delivery time on each product detail page as well as immediately before you place an order.
2. Prices, shipping costs and express delivery
2.1 All prices on the housebay.eu website are given in € - EUR - Euro. You may select to see prices in £ - GBP - Pounds £ - GBP - Pounds Sterling using daily exchange rates provided by the ECB, only as reference. You will not be able to pay in £ GBP - Pounds but only in € - EUR - Euro. Subject to section 2.5 below, the prices given on the website on the date the order is placed shall apply. The stated prices are final prices (totals) and include any applicable delivery charge and value added tax (VAT) at the applicable statutory rate. All items remain our property until full payment of the purchase price.
2.2 We deliver in Europe and worldwide. Shipping costs can be calculated on the cart and checkout page.
2.3 Express delivery is available for certain orders. When placing your order, you will see whether this option is available for your particular order as well as the costs of this option. Items will be delivered within 2 working days at the latest. If items do not arrive within that delivery period, you will be entitled to receive a refund of the delivery costs. Please contact us for further information.
2.4 Depending on where your item is being shipped from, long delivery fees may apply. We will inform you accordingly before your order is placed what delivery fees apply for the item(s) selected. Delivery costs accrue and are levied by Housebay. If you decide to return any item for which delivery fees have been charged, we will refund the delivery fees if the full order is returned. Your statutory rights remain unaffected.
2.5 If you decide to return any item ordered in accordance with these terms (see section 6 below and our return policy) we will refund the shipping charge when the full order is returned. We will not refund any additional cost associated with express delivery.
3.1 We accept the following payment methods: debit and credit card, and payment through Paypal. We reserve the right not to accept certain payment methods for a given order and to refer to other payment methods. You are responsible for any costs associated with money transactions.
3.2 In the case of credit card purchases, your card will be charged when we ship your order.
3.3 "Recognizing the importance of electronic payment security, EveryPay is a licensed Payment Institution by the Bank of Greece (Decision No. 280/3 / 23-7-2018 GG B 3010 / 25-7-2018), and manages securely card payment transactions, in accordance with the regulatory framework of the card transaction security management standard. Everypay is certified in accordance with the PCI DSS compliance standards. All Everypay services are made through secure connections with 256bit SSL certificates. EveryPay also supports the ability to use the 3D Secure service, an additional security token for VISA, MasterCard, Maestro, Diners&Discover. The Payer then has to enter his personal secret code to complete the transaction successfully”.
By selecting a card payment, you will be asked to enter:
- Your Name (Type exactly as it is on your card)
- Your card number (Enter it without the spaces)
- The expiration date of the card
- CVV / CVV2 (The 3-digit number on the back of your card)
- Possibly the 3D-Secure SecureCode (3D-Secure SecureCode is a new code for Visa and MasterCard cards for safer internet purchases).
With the exception of your card’s CVV/CVV2, the above data are communicated to Everypay under the billing order and are kept decoded at Everypay’s base.
3.3 You consent to receiving invoices and credits solely in electronic form.
4. Promotional vouchers and their redemption
4.1 Promotional vouchers are vouchers that cannot be purchased, but are issued by Housebay during advertising campaigns and are valid for a certain period of time.
4.2 Promotional vouchers can be redeemed once only in connection with an order, and only within the specified period. Please check the terms and conditions of any promotional voucher before using it as certain brands may be excluded from the promotion and a minimum order value may apply. Promotional vouchers may not be used to purchase gift vouchers.
4.3 The value of the items ordered must equal or exceed the value of the promotional voucher. No refund or credit will be given for under-spend. If the voucher does not cover the value of the merchandise, the difference can be paid using any of the accepted payment methods. The value of promotional vouchers will not be paid out in cash, nor will it accrue interest. Promotional vouchers will not be refunded if all or some of the items you ordered are returned.
4.4 Promotional vouchers can only be redeemed before the ordering process is complete. It is not possible to apply vouchers retrospectively. Promotional vouchers cannot be transferred to third parties. Unless we have agreed otherwise, it is not possible to combine multiple promotional vouchers.
4.5 If you return items which you bought using a promotional voucher, and, as a result, the total value of your order is less than or equal to the value of the promotional voucher or if you fall below the offer threshold, we will adjust the refund accordingly.
5. Gift vouchers and their redemption
5.1 Gift vouchers are vouchers that can be purchased from Ffshionbay.eu website. They may only be redeemed to purchase merchandise, not more gift vouchers. If the value of a gift voucher is not enough to cover the order, the difference must be paid using any of the accepted payment methods.
5.2 Gift vouchers can only be redeemed and credits applied prior to completing your order at the checkout page. The value of gift vouchers will not be paid out in cash, nor will it accrue interest.
6. Statutory right of revocation
Subject to the further terms set out below (including some important exceptions), when you purchase an item from housebay.eu you have a statutory right of revocation: The first thing you should know is that if you decide to return merchandise, you can initiate the return from the “My Orders” page at your account page. Please help us to avoid unnecessary costs by always using the return shipping label when returning merchandise.
Information regarding the statutory right to cancel:
You have the right to cancel your contract with us within 14 days without giving any reasons. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires possession of the last item in your order.
To exercise the statutory right to cancel you must inform us by contacting us in one of the following ways:
By post Eurobay P.C., P.O. Box 72007, 16310 Athens, Greece
By telephone: +30 210 220 8970
By e-mail: firstname.lastname@example.org (e.g. a letter sent by post, a fax or an e-mail).
To meet the cancellation deadline, you must send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
What happens after you have told us you wish to cancel
If you cancel the contract under the statutory right to cancel, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. If you paid by Paypal/credit card, the refund will be sent to your Paypal/credit card account. If you used a gift voucher for your purchase, we will credit the relevant amount to you with a new gift voucher. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods. You must return the items you no longer want to us without undue delay, and in any event not later than 14 days from the day on which you told us you were cancelling the contract. We will bear the costs of returning the goods provided you use the return shipping label provided by us for shipment from the country in which delivery was made to you, otherwise you will be required to pay the return shipping costs. You are only obliged to cover any depreciation in the value of returned items if the depreciation is attributable to your improper handling of the returned items when examining their condition, properties and function.
(If you wish to cancel the contract, please complete this form and return it to us. Please send together with the item(s) you wish to return)
Attn: Eurobay P.C.,
P.O. Box 72007, 16310 Athens, Greece,
telephone: +30 210 220 8970,
I/we (*) hereby give notice that
I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
— ordered on (*)/received on (*)
— name of customer(s)
— address of customer(s)
— signature of consumer (s) (only if this form is notified on paper),
— date (*)
Delete as appropriate
The right of cancellation expires prematurely for contracts subject to sealed goods which have been unsealed after delivery and which are not suitable for return due to hygienic reasons.
End of notice
You can download a printable copy of the form by clicking here.
7. Option to return merchandise up to 90 days after receipt
7.1 Without prejudice to your statutory right to cancel set out above, we offer you the option of returning items ordered from the housebay.eu website within 90 days of you receiving them. This return option allows you to return items to us, even after the 14-day cancellation period has expired (see "Statutory Right to Cancel above).
7.2 Before you return merchandise, you must initiate the return process through your account. Once approved you will receive an email with instructions and a return shipping label. Please contact Customer Care if you have any problems downloading the return shipping label or you do not have access to a printer.
7.3 Your returned items will be deemed returned within 90 days if you send it within such time.
7.4 Your exercise of this return option is limited to unused items that you have. All returned items must be returned in their original condition, intact and undamaged, and in its original packaging. Until the period for exercising the statutory right to cancel expires, the statutory provisions governing returns shall apply exclusively.
7.5 The voluntary 90 days return right does not exist for few items that can’t be returned:
- Clearance items
- Gift cards
- Personalized items
- Bundled items at discounted rates, e.g. “5 for €25” (unless the entire bundle is returned)
- Items marked “Non-Returnable” on the sale page
- Items you have already assembled
7.6 We do not offer exchanges for returned items. If you wish to purchase a new item, please place a new order.
8. Refunds under the voluntary 90 days return right
8.1 Any refunds are paid automatically to the account you used for payment. If you paid by Paypal/credit card, the refund will be sent to your Paypal/credit card account. If you used a gift voucher for your purchase, we will credit the relevant amount with a new gift voucher.
9. Customer Care
For questions please contact our customer care team by clicking here
10. Faulty items
Please contact us if an item you have purchased from the Housebay website develops a fault. Nothing in these terms shall affect your statutory rights.
11. Further Information.
11.1 These Terms & Conditions can be viewed at https://www.housebay.eu. You can also print or save this document by selecting the usual commands in your web browser (usually File -> Save as). You can also download and archive this document as a PDF by clicking here. To open the PDF file, you will need Adobe Reader, which you can download for free at www.adobe.com, or a similar PDF viewer.
11.2 You can also easily archive your order details by either downloading the T&Cs and using the appropriate commands in your browser to save the order summary appearing on the last page of the online shop ordering process, or by waiting to receive the automatic order confirmation which we also send to your nominated e-mail address upon completion of your order. The order confirmation e-mail includes your order details and our T&Cs and can be easily printed out or saved with your e-mail program.
12. Governing Law and Disputes
These terms are governed by Greek law. You may bring legal proceedings against Eurobay in Athens Greece. In addition, disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
13. Contact Details
Registered with the Local Authorities of Athens, Registration No. 155653601000
VAT ID: EL 801384261
Last updated: 14.12.2020